In this general overview of the overall customer experience in insurance shopping, Allstate offers a standard shopping experience, as seen in the J.D. Power Insurance Shopping Study (2016). It is noteworthy that the experience in a few of these categories is lead by the local agent, so the ratings would be based on the individual experiences by region. Although it is interesting to see how Allstate compares to the rest of the companies overall, I think a reaction to this kind of review has to be based on more of the consistency across markets, and I would balance this against reviews of your own local agent on other review sites like Google that can specify results on the actual agent you may be dealing with.
The idea for Allstate Insurance Company came during a bridge game on a commuter train in 1930, when insurance broker Carl L. Odell proposed to Wood, his neighbor, the idea of selling auto insurance by direct mail. The idea appealed to Wood, and he passed the proposal to the Sears board of directors, which approved it. Allstate Insurance Company, named after Sears’ tire brand, went into business on April 17, 1931, offering auto insurance by direct mail and through the Sears catalog. This was in line with one of the objectives of a company to sell automobile insurance in the same manner as Sears sold its merchandise.