Like with all auto insurers, the quality of claims handling actually varies depending where in the U.S. you live. According to J.D. Power, Allstate's claims handling is above average in New England, and superb in Texas. It is below average however in the midwest and southeast. If you live in those areas, Allstate, compounded with its expensive price tag, doesn't make quite a compelling argument.
Allstate offers all the standard coverages you need from an auto insurer. It doesn't have as many bells and whistles as Progressive or GEICO, but Allstate offers rideshare insurance for Uber and Lyft drivers. Where Allstate distinguishes itself from its competitors is the Your Choice Auto program which adds several coverages to drivers that are uncommon at other insurers.

Custom Equipment: If your vehicle is customized with aftermarket parts, consider adding this optional coverage to protect your purchases. Policyholders can add up to $5,000 of additional coverage for accessories and custom parts like fog lights, bed liners and camper shells. Similar to The General’s other policy add-ons, this optional coverage can only be purchased if you have collision and comprehensive coverage.
The General has an official accreditation on the BBB website and boasts an impressive A+ rating to match. It also holds a composite score of 3.92 of a possible 5 stars, based on its letter grade and customer reviews. Despite its ratings, there are over 200 customer complaints on the BBB website, citing issues with billing, unauthorized payments, denied claims, and more.

Allstate scored in the middle of the pack in J.D. Power’s 2018 Auto Insurance Study (mostly due to its higher premiums), but we’d still recommend it over The General. It dwarfs The General when it comes to discounts and supplemental coverage — meaning that going with The General’s cheaper sticker price doesn’t actually guarantee that you’ll pay less.
Jump up ^ In some cases, Allstate proposed settlement amounts as small as $50, asking claimants to "take it or leave it". The investigative report found that insurance companies often make it so expensive and time consuming to go to court to get full settlement amounts, that it would not be worth the victims time. The claims handled in the matter were very minor collision type losses that did not result in any ($0) damage to the car, and therefore was the insurance company protecting its assets and the premium paying public money, by keeping rates as low as possible."Auto insurers play hardball in minor-crash claims". CNN. 2007-02-09. Archived from the original on 2010-03-24.
Double Deductible: As the name suggests, the Double Deductible discount doubles your deductible for the first 45 days of your policy, which causes your insurance costs to decrease over the same period. After 45 days your auto insurance deductible returns to its normal level. The discount isn’t particularly unique considering that most other companies allow customers to adjust their deductibles.
Personal injury protection can help cover medical expenses for you and your passengers after an accident, regardless of fault. Offered (or required) in no-fault states, PIP is a complex coverage that varies widely by state. In general, it covers hospitalization, rehabilitation, other medical expenses, and (sometimes) lost wages up to the limits you select.
I recently filed an insurance claim on August 30th of 2018 where my vehicle struck a curb and no other vehicle. It is now October 5th and my insurance claim is now in the investigative section and my vehicle is not been repaired. My investigator initially asked for my schedule at work and my phone records. Next my investigator ask for the address phone number and name of my supervisor. It has now been well over a month and my vehicle is nowhere near being prepared or repaired. My investigator does not even live in my city or county and is not able to visit for an interview.
The General provides insurance for high-risk drivers. If you have a hard time finding coverage elsewhere, just being able to obtain insurance may be a big draw. But the cost of such insurance can be steep — and we don’t just mean premiums. Insufficient coverage means that you might end up paying extra for accidents that you’re involved in, not only to cover costs for expenses like medical bills or property damage, but also because The General may not pay out as much as you need for repairs or claims.
We know you are busy and the last thing you want to do is spend your precious time getting a car insurance quote. That is why we have made getting an affordable car insurance quote quick and simple. In as little as 3 minutes, you can get a car insurance quote from SafeAuto with coverages that are right for you - for the right price. We offer Bodily Injury and Property Damage for liability only insurance shoppers, as well as optional coverages such as Comprehensive, Collision, Medical Payments and much more. We offer 24/7 customer and sales support for all our potential and current customers so we are there when you need us. Another perk of SafeAuto insurance – our convenient payment options can make your monthly price more affordable and your car insurance can be even cheaper with SafeAuto discounts such as Multi-car and Senior Driver Improvement Course discounts.

Endorsements - Additional forms attached to the policy that modify it in some way, either unconditionally or upon the existence of some condition.[27][28] Endorsements can make policies difficult to read for nonlawyers; they may revise, expand, or delete clauses located many pages earlier in one or more coverage forms, or even modify each other. Because it is very risky to allow nonlawyer underwriters to directly rewrite policy forms with word processors, insurers usually direct underwriters to modify them by attaching endorsements preapproved by counsel for various common modifications.
Comprehensive and collision coverage seem like a smart choice, but they come with a much heftier price tag than liability-only insurance. If you took out a loan to pay for your car, you probably don’t have a choice — your lender will require proof of comprehensive and collision coverage. Dropping this coverage usually isn’t a good idea for anyone without the savings to pay for repairs out of pocket.
24/7 Roadside Assistance: If you want roadside services, such as tire changes, battery replenishment, fluid delivery (gas, oil, etc.) or towing, you’ll want to purchase this optional coverage. The General’s roadside assistance is administered by Nation Safe Drivers (NSD). When you request roadside assistance, NSD will administer up to one service free of charge per instance. The towing service has a maximum benefit of 15 miles or $50, whichever is reached first. To request roadside assistance, The General’s customers can dial 1-800-338-2680.
Because Allstate depends on the agent on a local level, regional success in service is largely guided by the agent you are dealing with, it is worthwhile investigating the reputation and success of your insurance company in your own area, for example, in surveys like this one, where you see the major differences in the consumer choice differences for best car insurance by region. since service may depend on regional performance. The insurance company provides guidelines, underwriting, and product offerings, but your agent always has a part to play in how a consumer perceives service.
Life insurance protects the people that are financially dependent on you. If your parents, spouse, children or other loved ones would face financial hardship if you died, life insurance should be high on your list of required insurance policies. Think about how much you earn each year (and the number of years you plan to remain employed), and purchase a policy to replace that income in the event of your untimely demise. Factor in the cost of burial too, as the unexpected cost is a burden for many families. (For related reading, see: Life Insurance: Putting a Price on Peace of Mind.)
Overall, Allstate offers a vast range of products. Their insurance experience may vary and be based on the strength and service skills of the local agents and claims response team, but the company itself is solid financially as we reviewed in the financial strength ratings above. Allstate has been around through several recessions and has seen a large share of claims. Allstate has evolved with consumer needs to offer increasing product lines and to offer digital customer service experiences. Allstate involves itself in the community.

I recently switched over to The General from Geico because for some reason my policy with Geico would always go up by a dollar or two every time I renewed my policy. The General was the first insurance company I could think of to investigate since their commercials always seem to get stuck in my head. I found a great policy that gave me the exact same coverage I was getting with Geico for ten… read more
Allstate sponsors branded field goal nets at over 67 colleges and universities. For each field goal and extra point kicked, Allstate donates into collegiate general scholarship funds. To date, those donations exceed $2.9 million. Allstate also sponsors branded nets during field goals and extra points at over 20 college bowl games, including the Allstate Sugar Bowl and the BCS National Championship Game.
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